Frequently Asked Questions

We have tried to answer most frequently asked questions, hopefully providing more information about Tristar Basketball USA Tours.

How do I register to go on a Tristar USA Basketball Tour?

Simply go to the Expression of Interest page.

Do we need to sign a Contract?

Yes, Parents/Guardians and Players/Participants are required to sign a contract before being accepted on the USA Tour.

Passport Requirements

All Australian citizens travelling overseas must have a valid passport to enter and exit foreign countries. All players/participants travelling to the United States for the purpose of the Tristar Basketball USA Tour must have a valid passport. For information how to apply, visit

If you do not have a valid passport please complete the application as soon as possible; it can take some weeks to receive a new passport.

Entry to the United States

In addition to a valid passport, travellers entering the US must obtain travel authorisation under the Electronic System for Travel Authorisation (ESTA). All Australian passport holders seeking to visit or transit in the United States under the Visa Waiver Program must apply for an ESTA. The cost is US$14 and is payable online by credit card.

ESTA is a web-based system that determines the eligibility of visitors to travel to the United States under the VWP. Travellers who do not have a valid ESTA before travelling may be denied boarding, experience delayed processing or be denied admission at a port of entry.

The official site for obtaining an ESTA is There have been reports of unauthorised websites charging users to submit ESTA applications, or wrongly claiming to produce a faster approval process.

VWP and Passport Requirement

To enter the United States under the VWP, your passport must be:

– Machine-readable and have a digital photograph.
– An e-passport if issued on or after October 26th 2006.


The United States requires that travellers entering the United States under the Visa Waiver Program have an e-Passport if their passport was issued on or after October 26, 2006.

Travel tickets

Tickets/boarding passes, both domestic and international, will be kept by Tristar Basketball staff until players/participants require them shortly before boarding. Once provided with these tickets, players/participants are responsible for keeping these in a safe and secure location to ensure they do not get lost.

You should ensure that you provide accurate and current travel document details to your airline or tour operator prior to travel. If you obtain a new or replacement passport, you must apply for a new ESTA. Discrepancies between ESTA, ticketing and passport data will likely result in you being referred to secondary inspection by a United States immigration official, which may take several hours.

Players/Participants will need to provide full details of a valid address in the United States when filling out arrival documentation on board their flight. This information can be found on the Tristar Basketball USA Tour itinerary.

Copies of travel documents

Whilst Tristar Basketball staff will handle/keep player/participant passports outside of when they are required at airports, it is important that all players/participants make copies of their passports, visas and personal details and send these electronically to themselves, Tristar Basketball staff and parents/guardians.

Baggage labelled

You are permitted to travel with one piece of 23kg of checked luggage, along with a piece of small carry-on luggage on board. We suggest 20-30L backpack for carry-on luggage and players/participants are to ensure that each piece of luggage is clearly labelled with their contact details inside and out.

Personalised luggage tags

You must use luggage tags to help identify your baggage whilst in transit. It is also important that all clothing, equipment and luggage is clearly labelled with your name to help ensure nothing is lost.

TSA Baggage locks

The Transport Security Administration (TSA) from time to time will choose to open a passenger’s luggage for closer inspection. TSA locks are highly recommended. The TSA screens every passenger’s baggage before it is placed on the plane. When this occurs, if the luggage is fitted with any lock other than those approved by the TSA, they will destroy whatever lock is fitted to gain access. Any lock that contains the red diamond image can be opened by the TSA without damage to the lock or luggage. Officeworks has a large selection of TSA approved padlocks.

International money travel cards

Travel money cards are specially designed debit cards that you can load up with foreign currencies prior to travelling. The advantage of pre-loading the card with your choice of currency is that you can do so when the exchange rate is at its most favourable. Travel money cards can also be loaded from anywhere in the world by anyone with the card BSB and account number. Spending in the local currency means that you are no paying expensive currency conversion fees. Travel money cards are a popular, secure and convenient way to buy foreign currency and take it overseas.

Once abroad you can reload your card via the internet or your mobile phone. You can use your card to withdraw cash from ATMs, shop, pay for meals or book accommodation online.

There are many different options for travel money cards on the market. These can be reviewed by CANSTAR via the CANSTAR Website.

Credit Cards

Although credit cards can be used overseas, it is not recommended to do so as they incur international transaction fees each time they are used, and usually a 2.5% cash advance fee for any ATM withdrawals.

Medical and emergency contact information

All parents/guardians will need to complete median and emergency contact details for each player/participant.


Should any medication need to be brought on tour, this must be specified on the medical information forms and it is the players/participants responsibility that this is included as part of their personal toiletries/first aid kit.

First Aid

Tristar Basketball will be taking a generic first aid kit whilst in the United States for any minor treatment that may be required (strapping, cuts, bruises, grazes etc.). Should you require any specific treatment and/or medication please indicate this within your medical details.

International power adaptor

Electric power is standardised in all states across the USA. Standard electric plugs have two flat blades. The plugs on some newer appliances have a third round grounding pin. Almost all homes and commercial buildings are equipped with electrical receptacles that can accommodate either type of plug.

As a result, if you bring any electrical appliance to the USA, you may need an adaptor to fit the US electrical receptacles. Travel adaptors are available from Bunnings, RAA and Officeworks.


You will be provided with both hard and electronic copies of the tour itinerary, some minor changes may occur due to unforeseen circumstances.

Smart Traveller Website is a government run website containing up to date information about the United States including entry and exit details, safety and security, laws and health news.

Travel and Medical Insurance

It is strongly recommended that you purchase travel insurance as soon as possible before departing on the tour.

Mobile Phone

To allow us to maintain contact during the tour, your mobile phone number will need to be provided to Tristar Basketball. You will need to be able to make and receive calls whilst in the USA. Therefore international roaming will need to be turned on prior to departing Australia, if you are planning to use your regular SIM card. Alternatively, you may choose to purchase in country SIMs.

Phone Use

Mobile Phone use overseas can be costly if not managed appropriately, leaving you with overpriced phone bills upon your return. International roaming is when your phone automatically connects to a local mobile phone network while you’re overseas. The costs of the calls you make can be exorbitant and you might be charged for calls you receive as well. Receiving SMS/MMS is usually free, but it will usually cost more to send them back.

The most expensive part of overseas bill is the cost of data usage.

In oder to keep your mobile bills to an absolute minimum whilst still being able to keep in contact with those at home, we have prepared a list of recommendations.

Behavioural expectations

Players/Participants will be representing themselves, their family and Tristar Basketball whilst in the United States, as such, you are expected to adhere to Tristar Basketball’s code of behaviour as outlined in the contract.


One of the great things about spending time in the United States is the quantity of food available. By the same token, one of the drawbacks is the quantity of unhealthy food available. Whilst on tour, in consultation with the group, Tristar Basketball staff will provide a range of options to eat. Player/Participant food intake will be monitored by Tristar Basketball staff to ensure they are consuming the right types of food. However, it is the responsibility of each player/participant to consume food which is nutritional, to allow them to get through each day and perform to a high standard during training and games.

Dietary Requirements

Should you require any special dietary requirements please ensue that this is documented as part of your health information.

What to pack / luggage guide

We have prepared a luggage guide which you can download and print to help with your packing needs.

Luggage Guide

If you have any other questions please send us a message using the form below or telephone us.

Contact Us